Refund Policy

Last updated: July 2, 2026

At Keilys.Studio, client satisfaction is important to us. However, due to the nature of our services, we have a strict no-refund policy.

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1. No Refunds

• All services are non-refundable, including lash, nail, and brow services, as well as fills, touch-ups, removals, and add-ons.

• Time, products, preparation, and labour are invested into each appointment and cannot be returned once the service has been completed.

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2. Touch-Ups / Fixes

• If you experience an issue with your lash, nail, or brow service within 48 hours of your appointment, such as poor retention, lifting, discomfort, irritation, or an issue related to the application, please contact us as soon as possible.

• We offer one complimentary touch-up, fix, or adjustment within 48 hours, at the technician’s discretion.

• After the 48-hour period, any additional work will be considered a new service and charged accordingly.

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3. Allergic Reactions

• We do not offer refunds for allergic reactions, sensitivities, or irritation.

• A patch test is available upon request for lash and brow services and should be booked at least 24–48 hours before your full appointment.

• If a reaction occurs, we may recommend removal or discontinuation of the service for your safety. Complimentary removal may be offered when appropriate, at the technician’s discretion.

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4. Missed Appointments

• No-shows, late cancellations, and appointments cancelled or rescheduled with less than 24 hours’ notice are not eligible for a refund or credit.

• Please refer to our full Booking Policy for cancellation, rescheduling, and no-show details.

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