Refund Policy
Last updated: October 6, 2025
At Keilys.Lashes, client satisfaction is important to us. However, due to the nature of our services, we have a strict no-refund policy.
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1. No Refunds
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All services are non-refundable, including full sets, fills, and removals.
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Time, products, and labor are invested in each appointment and cannot be returned once the service is rendered.
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2. Touch-Ups / Fixes
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If you experience a problem with your lash extensions within 48 hours of your appointment (e.g. poor retention, irritation, or discomfort), please contact us immediately.
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We offer one complimentary touch-up within this time frame, at the technician’s discretion.
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After 48 hours, any additional work will be considered a new service and charged accordingly.
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3. Allergic Reactions
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We do not offer refunds for allergic reactions.
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A patch test is available upon request at least 24–48 hours before your full set appointment.
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If a reaction occurs, we offer free removal of the extensions.
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4. Missed Appointments
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No-shows and late cancellations (under 24 hours) are not eligible for a refund or credit. Please see our full Booking Policy for details.
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