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Terms & Conditions

Last updated: October 6, 2025

These Terms & Conditions outline the rules and expectations for receiving lash services at Keilys.Lashes. By booking an appointment, you agree to these terms.

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1. Appointments & Deposits

  • A non-refundable deposit of 50% of your total service fee is required to secure your appointment.

  • Appointments must be booked through our booking system on our website or by directly contacting us.

  • Please arrive on time with clean lashes (no mascara, eye makeup, or skin care around the eyes).

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2. Cancellations & No-Shows

  • A minimum of 24 hours' notice is required to cancel or reschedule.

  • Late cancellations (under 24 hours) will result in a $20 fee

  • No-shows will be charged the full deposit and may have to pay the full amount upon booking for future appointments

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3. Late Arrivals

  • A 10-minute grace period is allowed. After that, there will be a $10 fee and your appointment may be shortened or cancelled at your expense.

  • Time lost due to late arrival cannot be made up.

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4. Lash Fills

  • You must have at least 40% of lash extensions remaining for it to be considered a fill.

  • Anything less will be charged as a full set.

  • Fills are only offered on work done by Keily, unless previously approved.

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5. Refunds & Reactions

  • Due to the nature of the service, no refunds are offered.

  • If you experience a reaction or issue within 48 hours, contact us immediately for a complimentary adjustment or removal.

  • A patch test can be provided upon request before your full appointment.

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6. Health & Hygiene

  • Please reschedule your appointment if you are feeling unwell, have an eye infection, or any contagious illness.

  • Clients must not attend if under the influence of drugs or alcohol.

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7. Photography & Promotion

  • With your consent, photos may be taken before and after your service for promotional purposes (social media, portfolio, etc.).

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8. Liability Waiver

  • By booking a service, you acknowledge the risks associated with lash extensions (including irritation, allergic reactions, or lash damage) and release Keilys.Lashes from liability.

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9. Right to Refuse Service

  • We reserve the right to refuse service to anyone who is rude, disrespectful, or fails to follow our policies.

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10. Agreement

By booking a lash appointment with Keilys.Lashes, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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